We collect as little as we need to run the service. Here’s what that is.
What we collect
- Your email address and name — when you request a trial or place an order, so we can send your login and order details.
- Your approximate country — worked out from your IP address when you sign up, so we can match your lineup to your region.
- Order details — the plan you chose, the amount and the payment status.
- Chat messages — what you write to us on live chat, so we can help you.
We don’t ask for your phone number, and we never see or store your full card details.
Payments
Card, wallet and crypto payments are handled by third-party payment providers on their own secure pages. They process your payment details under their own privacy policies and tell us only whether the payment went through.
How we use it
- To create your trial or plan and email your login.
- To answer your support questions.
- To send service emails such as order confirmations and renewal reminders.
- To prevent abuse, such as automated trial requests.
We don’t sell your personal data.
Cookies and storage
The site uses your browser’s local storage only for things like remembering a checkout in progress, and the live chat stores a small identifier so your conversation continues across pages. We don’t use advertising cookies.
How long we keep it
We keep order and account records for as long as you’re a customer and for a reasonable period afterwards for accounting and support. You can ask us to delete your data at any time.
Your choices
You can ask for a copy of your data, a correction or deletion by contacting us on live chat with the email address on your order.
Changes
We may update this policy. The date at the top shows the latest version.